Return & Refound

About Return :

  • Orders are able to be canceled and refunded before shipping.
  • Our returns/Exchange policy lasts 30 days.If you received the item purchased more than 30 days, unfortunately we can’t offer you a refund or exchange.

  • To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.

  • Items must be returned unwashed and undamaged.

  • Please notice that Customers are responsible for return shipping fees.

  • We do not offer Freight To Collect (FTC) service for returns.

  • Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.

  • Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.

  • If you have any questions, please contact customer service.

  • Contact:

About Refund :

How do I apply for a refund?
You can request a refund of your completed payment by contacting customer service.

No reason to refund:
1. Coospider is not shipped on time.
2. The goods were not received within 10 days of the expected delivery time.

(Under normal circumstances, it takes 35-40 days to reach the destination country after the package is sent.)

3. After receiving the goods, it is found to be inconsistent with the picture, you can contact customer service,we will arrange for return and refund.

Where is the refund?
The refund will be returned to your payment account, or credit card, depending on the payment you made.